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"Ether-ray ... delivering next generation PR and Media management software" |
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Clients > Client Survey >
Part 1
Part 2
Customer Survey – Part 2
We carried out a survey to find out what Newsflash users think of Ether-ray, Newsflash and our support services. The response we had was amazing with over a quarter of our users completing the questionnaire. Below you will find out some of the things they said about us, all results are in percentages.
The Support
Do you feel you get enough support and backup from Ether-ray?
What do you think of the support available when you have a problem with Newsflash?
Quick and easy |
32 |
Very professional |
44 |
Professional |
1 |
Takes too long |
7 |
Never had a problem |
16 |
What is your preferred method of support delivery?
Via e-mail correspondence |
21 |
Someone talking me through the problem on the telephone |
67 |
Site visit |
9 |
Through my own IT |
3 |
Who would you rather speak to regarding a Newsflash problem?
Ether - ray |
61 |
Own IT |
11 |
A NewsFlash trained administrator |
28 |
When dealing with a member of the Ether-ray team do you find them to be?
Professional |
41 |
Unprofessional |
0 |
Helpful and friendly |
47 |
Rude and abrupt |
0 |
Never had to deal with them |
12 |
The Users
Do you see a value in joining a community of users that share Newsflash best practice ideas?
As part of improving our own communications, we would like to keep our users more informed about changes with Newsflash. How often would you prefer to be contacted?
Once a month |
21 |
Quaterly |
51 |
Every 6 months |
15 |
Yearly |
4 |
Never |
5 |
Which of these best describes your job title?
Administrator |
10 |
Press officer |
40 |
Communications Officer |
18 |
Marketing Officer |
4 |
Manager |
18 |
Other |
10 |
How long have you been using Newsflash?
Less than 6 months |
12 |
6 months - 1 year |
33 |
Up to 2 years |
38 |
Up to 3 years |
13 |
Up to 4 years |
4 |
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Stamp of approval
96% of users said they
would recommend
Ether-ray and Newsflash
to other PR and comms
professionals.
See survey results... |
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